Delivery
Stock items will be delivered from our warehouse in Borås, Sweden.
The estimated delivery times for stock items are as follows:
Standard delivery within EU: 2-5 business days. Standard delivery to the rest of the world: 5-10 business days.
Express delivery within EU: 1-2 business days. Express delivery to the rest of the world: 3-5 business days.
Made to order items are branded or produced upon order. Each made to order item may have a minimum order quantity, which is visible under the product description.
Made to order items are mainly delivered directly from third-party suppliers. The delivery time is generally 5-10 business days for orders within EU and 10-20 business days for orders outside EU. The delivery time may vary depending on the item and destination. Your order may arrive in multiple deliveries.
We reserve the right that ordered goods may have expired or be sold out. In such cases, we will contact you.
If you require deliveries outside of Sweden but within the EU, please provide your VAT number. If VAT is not registered, Swedish VAT of 25% will be invoiced.
Items that will be delivered to countries outside of the EU may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is responsible for all such import fees. If the recipient does not import the goods, the buyer will be charged for delivery costs in both directions. Customers are advised to contact their local customs office for further information on import regulations, or get in touch with our customer service.
Purchases for personal use
The webshop is primarily a B2B webshop and operates under B2B terms. If personal purchases are allowed for this shop, employees or approved users may purchase merchandise for personal use with a private credit or debit card.
Company credit cards, procurement systems or company accounts may not be used for personal purchases unless otherwise agreed. If personal purchases must be made outside a company purchasing system, access the webshop directly before placing the order.
To purchase for personal use, select the desired items, place them in your shopping cart and proceed to checkout. Fill in all required information, choose an available private payment method and accept the terms of service. An order confirmation will be sent to your email address.
Delivery costs and, when applicable, handling fees are added to your order. VAT and other applicable taxes are shown in checkout before the order is placed.
Delivery terms and costs
Standard delivery term is DAP (Delivered At Place, Incoterms).
Delivery cost of minimum 112 kr based on order quantity will be added to each shipment of Stock items from our warehouse in Borås, Sweden. The delivery cost of Imprint on demand items is determined by the order value. The delivery cost is shown in your shopping cart.
If postal box address or postcode for postal box address is defined as delivery address, Postnord will charge 125 kr + VAT as administration fee and return shipping fee.
Prices and Warranty
All purchases are priced excluding VAT.
Payment terms are 30 days net. Advanced payment by credit card may also be possible.
Warranty applies to product defects that have not been caused intentionally or negligently by the user.
Cancel order terms
Private customers who place an order as a guest while logged out have 14 days from the order date to request cancellation of the purchase.
The cancellation request link is shown on the order confirmation page and in the order confirmation email when the order is eligible for cancellation.
After your request has been submitted, our support team will review it as soon as possible. If the order has already been shipped, the customer is responsible for the return shipping costs.
Returns and Complaints
It is not possible to cancel or return a made to order purchase that has been delivered if there is no fault with the goods. This is because each product is specially produced for your order.
Please check sizes before ordering. If you have any questions, contact us via swedbank@idegroup.se.
If returning stock items to the warehouse, the customer pays for return shipping unless otherwise agreed.
Defective items or incorrect orders may be returned to our warehouse without charge. The price paid will be refunded when the items have been returned to our warehouse.
In case of complaints, please contact swedbank@idegroup.se. Please explain the problem as clearly as you can and, if possible, provide photos of the products regarding the complaint.
Change in Terms
The webshop reserves the right to change these terms, including as a result of changes to laws or operational requirements.