Frequently Asked Questions

Contact IDÉ House of Brands

If you have questions about Swedbank Brandstore or how it works, you are welcome to contact us at swedbank@idegroup.se or call +46 (0)31-749 58 00

We have also collected common questions and thoughts that may arise. See if you can find the answer to your question here already. Otherwise, you are more than welcome to get in touch!

Looking beyond the standard assortment?

We’ll help you find or develop the right product based on your needs.

Talk to us directly
Prefer a quick discussion? Reach out and we’ll guide you.

swedbank@idegroup.se
+46 (0)31-749 58 00

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FAQs

Why didn’t I receive my full order?

If your order contains both stock- and on‑demand products, they will be delivered separately.

  • Stock items are shipped directly from the warehouse.
  • On‑demand products are produced and shipped once they have been produced.

Stock items:

  • Orders placed before 11:00 are dispatched the same day.
  • Orders placed after 11:00 are dispatched the next working day.

 

On‑demand products:

  • Delivery time is up to 20 working days, due to production.

Delivery time also depends on your location – you can find estimated delivery on each product.

If you need to return an item, please contact us within one week of receiving your delivery.
Returns are approved based on the reason for return.

On‑demand products cannot be returned, as they are produced specifically for your order.

If you received a damaged item or wish to file a claim:
Email us with:

  • Your order number
  • A short description of the issue
  • Photos documenting the problem

This helps us process your claim as quickly as possible.

If you can’t find what you’re looking for, just reach out –  we’re happy to help you find the right solution.

swedbank@idegroup.se
+46 (0)31-749 58 00

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